Announcing Segment Partnership
Tying user and product data to your conversations just got a whole lot easier.
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Track product feedback from customer conversations
Leverage NLP to track bugs and feature requests as they come in through emails, reviews and chat.
Add feedback
Add bugs or feature requests to ScopeAI as reported by customers
NLP pulls conversations
ScopeAI finds all related conversations from integrated communication channels
View dashboard
ScopeAI auto-updates bugs and feature requests as customers reach out
Centralize product feedback
A single source of truth for all bugs and features requested by users. Support, sales and marketing add what they are hearing from users to one place. No more spreadsheets, forwarding emails or dumping in slack channels.
Explore customer conversations
The context to validate or reject intuitions. Easily access all comments and customer data related to a bug or feature request. Let users dictate which issues and requests to prioritize.
Track issues over time
Trending issues revealed. Gain visibility around the most reported bugs and feature requests. Align teams with data to make faster product decisions.
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Latest Blog Posts
Learn about how customer centric companies use technology to improve their connection with their users.
Introducing ScopeAI Impact
Connect your customer conversations to user data to get the full picture of user feedback.
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Emerging AI — Why now is the right time to invest in text analytics.
2018 will always be known as the year where the conversation surrounding data collection and compliance changed for good.
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Four Lessons from Amazon, “Earth’s Most Customer-Centric Company
Superior customer service is rare. In fact, one survey found that while 80% of companies described themselves as providing “superior” service, customers projected the number at a dismal 8%.
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