Superior customer service is rare. In fact, one survey found that while 80% of companies described themselves as providing “superior” service, customers projected the number at a dismal 8%.Read More
Integrate VOC data
Aggregate user feedback from all text channels and combine it with existing user data
Analyze trends & sentiment
Label user feedback, categorize issues and analyze sentiment using custom AI models
Predict impact of requests by segmenting by persona, response data and satisfaction scores
Create workflows to recognize and efficiently resolve high-impact, recurring issues
Centralized customer feedback
A single source of truth for all customer communication data. Directly integrate with support channels, social media, reviews and surveys to get a full understanding of user preferences, issues and new opportunities.
Customer-driven product decisions
Use a holistic view of your customer to drive revenue-generating changes. Track and connect user feedback to every stage of the customer journey to optimize for the best experience.
Enhanced user operations
Anticipate customer issues before they happen. Differentiate your customer experience by providing a proactive approach to support. Recognize at-risk customers, detect high-impact issues and prioritize actions that will impact growth and retention.
Customer operations as a platform
Understand your users to build a better product. Easily integrate customer feedback into your decision-making.Learn More
Discover trends and predict impact
Improve growth and retention through data. Quantify feedback, track sentiment and calculate impact to drive changes that directly influence customer adoption and satisfaction
Track outcomes over time
Map actions to impact. Add team KPIs to the interactive dashboard to measure how decisions influence user feedback and customer happiness over time
Segment customer feedback
Become an advocate for your user. Slice feedback by customer personas and user data to understand outreach and better gauge what’s driving their preferences
Automate internal communication
Promote a customer-centric organization. Automatically generate reports and create workflows to align departments and permanently resolve the most prevalent user requests and issues
Latest Blog Posts
Learn about how customer centric companies use technology to improve their connection with their users.
2018 will always be known as the year where the conversation surrounding data collection and compliance changed for good.Read More