Track product feedback from customer conversations

Leverage NLP to track bugs and feature requests as they come in through emails, reviews and chat.

Add feedback

Add bugs or feature requests to ScopeAI as reported by customers

NLP pulls conversations

ScopeAI finds all related conversations from integrated communication channels

View dashboard

ScopeAI auto-updates bugs and feature requests as customers reach out

Centralize product feedback

A single source of truth for all bugs and features requested by users. Support, sales and marketing add what they are hearing from users to one place. No more spreadsheets, forwarding emails or dumping in slack channels.

Explore customer conversations

The context to validate or reject intuitions. Easily access all comments and customer data related to a bug or feature request. Let users dictate which issues and requests to prioritize.

Track issues over time

Trending issues revealed. Gain visibility around the most reported bugs and feature requests. Align teams with data to make faster product decisions.

Our Blog

Latest Blog Posts

Learn about how customer centric companies use technology to improve their connection with their users.

Announcing Segment Partnership

Tying user and product data to your conversations just got a whole lot easier.

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Introducing ScopeAI Impact

Connect your customer conversations to user data to get the full picture of user feedback.

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Emerging AI — Why now is the right time to invest in text analytics.

2018 will always be known as the year where the conversation surrounding data collection and compliance changed for good.

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Four Lessons from Amazon, “Earth’s Most Customer-Centric Company

Superior customer service is rare. In fact, one survey found that while 80% of companies described themselves as providing “superior” service, customers projected the number at a dismal 8%.

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