Tying user and product data to your conversations just got a whole lot easier.Read More
Centralize customer feedback
A single source of truth for all customer communication data. Directly integrate with support channels, social media, reviews and surveys to get a full understanding of user preferences, issues and new opportunities.
Impact driven product decisions
Integrate user and product metrics to get a holistic view of your customer feedback. Connect user feedback to account value, churn and engagement to prioritize requests that will drive higher customer satisfaction and generate revenue.
Improve cross-team communication
Identify trending customer issues faster by quantifying feedback. Monitor the reach and impact of user requests to communicate more effectively with product teams and speed up the detection and resolution of incoming issues.
Customer operations as a platform
Listening to users is what separates a good product from a great one. Make customer feedback an integral part of your company’s decision-making.Learn More
Greater loyalty and satisfaction
Improve growth and retention through data. Quantify feedback, track sentiment and calculate impact to drive changes that directly influence customer adoption and satisfaction.
Prevent churn by looking at the source of ‘why’ users are leaving. Connect feedback to churn metrics and user data to prevent similar users from dropping off in the future.
Improved brand management
Get ahead of emerging issues by detecting and resolving issues faster. Use alerting and tracking to identify areas of improvement before frustrations are publicly reported.
Stronger organizational alignment
Greater user awareness = more effective prioritization. Setup reporting and workflows to align the entire company to tackle prevalent and impact-driving user requests first.
Latest Blog Posts
Learn about how customer centric companies use technology to improve their connection with their users.
2018 will always be known as the year where the conversation surrounding data collection and compliance changed for good.Read More
Superior customer service is rare. In fact, one survey found that while 80% of companies described themselves as providing “superior” service, customers projected the number at a dismal 8%.Read More